Crisis Specialist (647/648)

Hillsides is dedicated to healing children and young adults, strengthening families, and transforming communities through quality comprehensive services and advocacy. 

In exchange for your skill and experience, Hillsides offers an excellent benefits package, which includes:

  •   Competitive salary
  •   Medical insurance  with a $10 premium per paycheck for employee only coverage plan
  •   Dental insurance 100% employer paid for HMO employee only coverage plan
  •   Life and AD&D insurance 100% employer paid up to two times the annual salary
  •   Flexible Spending Account with $500 roll-over limit 
  •   401 k with no wait period, 5% employer match cap and no vesting schedule
  •   12 paid holidays per year and generous paid time off policy accruing up to 22 days off annually
  •   Bilingual stipend of $2,000 or $4,000 for applicable positions

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

The essential functions include:

  • Provide crisis intervention and related services throughout the campus
  • Assist resident children with developing positive coping skills within the living group, in the cottage and off campus
  • Administer appropriate discipline and set limits on acting out behavior of children in residence, in consultation with cottage supervisors
  • Provide supportive interventions to assist resident children in attending school
  • Be available to assume administrative and supervisory responsibility for the agency and grounds
  • Be available for emergency calls as needed
  • Work evenings, weekends and holidays as needed
  • Assist treatment teams with crisis follow-up.
  • Write mental health notes for the purpose of billing for these services
  • Provide consultation to staff in cases of behavior management issues, runaways, and drug involvement
  • Act on Agency policies and practices as they relate to work assignments and treatment practices
  • Other duties as required

SKILLS AND ABILITIES REQUIRED TO PERFORM THE ESSENTIAL JOB FUNCTIONS:

Communication Skills and Abilities:

  • Ability to effectively present information and respond to questions from clients,  office personnel, other employees and the general public
  • Ability to read, analyze and interpret manual and office documents
  • Ability to write mental health notes and related reports
  • Ability to speak a language other than English if required based on case load 

 Mental/Interpersonal Skills and Abilities:

  • Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions
  • Ability to work independently and with others - including other employees, clients and members of the public -- in face-to-face and telephonic contexts
  • Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
  • Ability to be flexible and adapt to changing work demands
  • Maintain high level of concentration and attention to detail for extended periods of time
  • Ability to respond effectively to sensitive inquiries or complaints
  • Maintain a high level of ethical and professional standards in accordance with agency and community policy

Physical Skills and Abilities:

  • Ability to talk or hear in order to give and receive information and instructions
  • Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
  • Ability to reach with hands and arms
  • Ability to use computer keyboard up to 50% of the day
  • Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
  • Ability to lift and/or carry up to 25 pounds

Equipment and Computer Software Skills and Abilities:

  •   Computer literate (basic working knowledge of Microsoft WORD, Excel, and Outlook) and data/electronic records program currently in use
  •   Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required

ADDITIONAL DUTIES & RESPONSIBILITIES:

  None

WORK ENVIRONMENT:

  • Regularly work indoors or outdoors in a variety of environments
  • Potential exposure to blood borne pathogens

EDUCATION, EXPERIENCE & CERTIFICATES

  • Bachelors degree and equivalent related experience
  • Two years experience in residential treatment
  • 1 year experience working with an SED or similar population
  • Demonstrated understanding of the needs & dynamics of children
  • Ability to supervise staff and provide leadership
  • Valid California drivers license, driving record and personal vehicle insurance acceptable to Hillsides' insurance carrier

CQI STATEMENT

Every employee has the opportunity and responsibility to participate in one or more activities each year that support the continuous quality improvement (CQI) of Hillsides' programs & services.  Activities might involve membership on a CQI committee or work group, service as a peer reviewer, data collection for CQI and evaluation purposes, completion of CQI questionnaires and surveys or participation in focus groups, or other activities as identified by CQI committees or work groups.

TRAUMA INFORMED CARE (TIC)

Hillsides practices Trauma Informed Care (TIC) principles which recognizes the signs, symptoms, and widespread impact of trauma; Employees are asked to comprehensively integrate knowledge of Trauma Informed Care into policies, procedures, and practices with the goal to prevent re-traumatization which promotes healing of families, youth, individuals, and communities.

OSHA CATEGORY:

This position performs tasks that may involve exposure to blood, body fluids, or tissues.  All Hillsides employees are offered the opportunity to receive the Hepatitis B vaccination series.

Hillsides is an Equal Opportunity Employer