Electronic Health Record Manager

Hillsides is dedicated to healing children and young adults, strengthening families, and transforming communities through quality comprehensive services and advocacy.

In exchange for your skill and experience, Hillsides offers an excellent benefits package, which includes:

  • Competitive salary
  • Medical insurance  with a $10 premium per paycheck for employee only coverage plan
  • Dental insurance 100% employer paid for HMO employee only coverage plan
  • Life and AD&D insurance 100% employer paid up to two times the annual salary
  • Flexible Spending Account with $500 roll-over limit
  • 401 k with no wait period, 5% employer match cap and no vesting schedule
  • 12 paid holidays per year and generous paid time off policy accruing up to 22 days off annually


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

The essential functions include:

  • Serves as an ongoing resource, and strategist for EHR management within the organization
  • Supports all EHR requests through service desk tickets, phone, meetings, and in person
  • Ensures EHR is configured and utilized consistently to support quality reporting, dashboards and documentation mechanisms that allow for consistent collection of quality organizational data
  • Resolves and troubleshoots encountered problems and provides daily operational program assistance
  • Develops new data tracking templates and models, and training/instructing users how to utilize in their existing workflows
  • Performs ongoing random and periodic system validation testing and compliance checks as needed for audit compliance, internal compliance, etc.
  • Supports data modeling concepts, designs, and efforts as it may pertain to agency EHR or related EHR systems
  • Provides support to all programs and departments in their effective utilization of the agency EHR and related systems to the EHR (mobile app, client/parent portals, etc.)
  • Provides on-site guidance and instruction for EHR users and works closely with Professional Development in developing training documentation and material
  • Acts as the primary train-the-trainer for EHR system and works closely with Professional Development team
  • Acts as a liaison between agency and EHR support team to troubleshoot issues, request enhancement and new features
  • Supports staff through training, documentation, and problem resolution
  • Maintains confidentially, privacy, and security requirements
  • Maintains quality service by establishing and enforcing organization standards
  • Maintains professional and technical knowledge by attending educational workshops
  • Work with team members for any new system development, training, trouble-shooting, and release changes that occur with respect to EHR
  • Regularly attend and participate in meetings internal and external to the agency as they may pertain to the EHR
  • Performs Ad hoc reporting and projects as required
  • Any other assignments as requested by Hillsides management


Communication Skills and Abilities:

  • Ability to read, analyze and interpret manuals and office documents
  • Provide continuous updates to the Director of Data Services related to EHR projects, issues, and goals
  • Effective oral and written communications skills sufficient to write comprehensive reports and policies, study and interpret contract documents.
  • Maintains and extends strong and positive relationships with internal customers
Mental/Interpersonal Skills and Abilities:

  • Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions
  • Ability to work independently and with others - including other employees, clients and members of the public in face-to-face and telephonic contexts and make mature business decisions
  • Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
  • Ability to anticipate needs and be flexible and adapt to changing work demands
  • Maintain high level of concentration and attention to detail for extended periods of time
  • Maintain a high level of ethical and professional standards in accordance with Agency policy and legal requirements

Physical Skills and Abilities:

  • Ability to talk or hear in order to give and receive information and instructions
  • Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
  • Ability to reach with hands and arms
  • Ability to use computer keyboard up to 90% of the day
  • Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
  • Lift and/or move up to 30 pounds


  • Visit and support remote sites and users as needed
  • Produce technical documentation
  • Provide day-to-day support to data services team, external partners, and staff as required
  • Actively participate in county and industry workgroups and annual conferences


  • Regularly work indoors in a variety of environments and locations
  • Potential exposure to blood borne pathogens


  • Minimum requirements include a Bachelor's degree
  • 3 to 5 years of experience in behavioral/mental health industry with knowledge of clinical workflows, theories, principles and practices
  • Advanced Microsoft Excel, or related spreadsheet applications, ability
  • Experience in project management, workflow analysis and requirements gathering
  • Knowledge of clinical documentation (forms, progress notes, treatment plans, etc)
  • Strong understanding of basic PC and common software resolution strategies
  • Experience working with a diverse population
  • Experience within Healthcare, EHR environment, and general help desk software operations
  • High degree of accuracy, speed, and attention to detail
  • Ability to multitask on projects and daily tasks while maintaining top level customer support
  • Ability to successfully prioritize, work efficiently and productively in an independent manner
  • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
  • Excellent verbal, written, and interpersonal skills
  • Integrity to handle sensitive information in a confidential manner
  • Valid California Driver's License, driving record and personal vehicle insurance acceptable to Hillsides' insurance carrier


Hillsides practices Trauma Informed Care (TIC) principles which recognizes the signs, symptoms, and widespread impact of trauma; Employees are asked to comprehensively integrate knowledge of Trauma Informed Care into policies, procedures, and practices with the goal to prevent re-traumatization which promotes healing of families, youth, individuals, and communities.


This position performs tasks that may involve exposure to blood, body fluids, or tissues.  All Hillsides employees are offered the opportunity to receive the Hepatitis B vaccination series.

Hillsides is an Equal Opportunity Employer