Who We Are:

We are a premier provider dedicated to healing children and young adults, strengthening families, and transforming communities through quality, comprehensive services and advocacy. We envision a world in which children and young adults, families, and communities are able to heal, grow, and thrive.

Job Type: Full-time, Non-exempt Opportunity

Starting Salary Range: $18.64 to $21.00 per hour (based on experience)

What We Offer:

An outstanding benefits package and numerous opportunities for career growth and advancement within our organization!

• 13 Paid Holidays per year including Cesar Chavez & Juneteenth
• Earn up to 16 days of paid vacation time, plus 50 hours of paid sick leave annually
• 401(k) with no wait period and no vesting schedule
• 401(k) matching up to 4%
• Medical insurance offering 3 HMO with Kaiser and Health Net, and also a PPO Plan
• The Difference Card- Employer-funded benefit that works alongside an employee's health insurance plan to help offset out-of-pocket costs like copays, deductibles, and coinsurance.
• Dental insurance both HMO & PPO options, with 100% employer paid for HMO employee only coverage plan
• Vision insurance offers 100% employer-paid vision plan through EyeMed for you and your entire family
• Life and AD&D insurance 100% employer paid up to two times the annual salary
• Long Term Disability
• Flexible Spending Account for Medical and Dependent Care
• Employee Assistance Program
• This role is eligible for Public Service Loan Forgiveness (PSLF)

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

The essential functions include:

• Serve as an administrative support resource across multiple DTI sites, ensuring consistent communication, coordination, and operational support.
• Communicate program-related information, reports, and updates with Program Supervisors, Directors, and relevant external agencies as needed.
• Maintain accurate and organized records and files, including end-of-day sheets, schedules, transportation logs, roll sheets, contact lists, UR trackers, etc.
• Track, order, receive, stock, and distribute office supplies and program materials; monitor supply needs across sites.
• Support purchasing, inventory, and coordination of DTI snacks in alignment with program needs.
• Maintain program logs and assist with tracking operational data and compliance documentation.
• Assist in gathering, organizing, and documenting PQI data and outcomes to support quality improvement and reporting requirements.
• Provide direct administrative support to Program Supervisors, including scheduling, correspondence, and document preparation.
• Support with any client scheduling needs and manage incoming telephone calls; respond to routine inquiries and appropriately route calls to clinical or program staff as needed.
• Coordinate and schedule meetings, appointments, and program-related events, including psychiatrist appointments and family communications.
• Support phone communication with families regarding schedules, appointments, treatment logistics, and routine program questions.
• Obtain, track, and maintain current Releases of Information (ROI) for all members of the treatment team involved in care.
• Engage in all document gathering, scanning and uploading into the Electronic Health Record for all sites in a HIPAA compliant manner
• Participate in the intake "meet and greet" process to support a welcoming and organized admission experience.
• Facilitate aftercare follow-up calls with discharged families and document outcomes as required.
• Assist in preparing materials and documentation for audits, reviews, site visits, and reports.
• Perform other administrative duties as assigned to support program operations and continuity across DTI sites.

EDUCATION, EXPERIENCE & CERTIFICATES

• Bachelor's degree preferred
• Ability to work flexible hours
• Valid California driver's license, clean driving record and personal vehicle insurance acceptable to Hillsides' insurance carrier

TRAUMA INFORMED CARE (TIC)

Hillsides practices Trauma Informed Care (TIC) principles which recognizes the signs, symptoms, and widespread impact of trauma; Employees are asked to comprehensively integrate knowledge of Trauma Informed Care into policies, procedures, and practices to prevent re-traumatization which promotes healing of families, youth, individuals, and communities.

Hillsides is an Equal Opportunity Employer