Intensive Care Coordinator

Who We Are:

Hillsides is a premier provider dedicated to healing children and young adults, strengthening families, and transforming communities through quality comprehensive services and advocacy. We have provided services to surrounding communities since 1913. We promote a client-driven, strengths-based organization of excellence that embraces communities using Trauma Informed Care (TIC) principles that builds trusting, collaborative relationships.

Job Type: Full-time Opportunity

Starting Salary Range: $22.00-$24.00 per hour 

Work Location: South Pasadena, CA

What We Offer:

An outstanding benefits package and numerous opportunities for career growth and advancement within our organization.

  • Bilingual stipend of $2,000-$4,000 for application positions.
  • 13 Paid Holiday per year including Cesar Chavez & Juneteenth, earn up to 22 days of PTO
  • Flexible work schedule
  • This role is eligible for Public Service Loan Forgiveness (PSLF)
  • Medical insurance offering 3 HMO with Kaiser and Health Net, and also a PPO Plan
  • Dental insurance both HMO & PPO options, with 100% employer paid for HMO employee only coverage plan
  • Life and AD&D insurance 100% employer paid up to two times the annual salary
  • Long Term Disability
  • Flexible Spending Account for Medical and Dependent Care
  • 401(k) with no wait period and no vesting schedule
  • Employee Assistance Program


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

The essential functions include:

  • Utilize team-building skills to lead regular Child and Family Team meeting
  • Provide leadership to the team and coordinate care for family
  • Communicate with CSW or probation officer or other professionals working with clients such as school staff as needed
  • Participate in intake process and acquisition of client referrals
  • Coordinate services and case management, discharge planning, and case consultation with referral sources, school, allied agencies, and others through Outreach and Engagement, treatment phase, and discharge
  • Participate in development of Safety Plans
  • Ensure involvement of family in development of treatment planning
  • Complete intensive care coordination (ICC) form and intensive home-based services (IHBS) pre-authorization
  • Maintain accurate and complete clinical and administrative record keeping associated with FSP and ICC delivery of services
  • Track and distribute flex fund expenditures according to program guidelines
  • Able to work flexible hours and non-traditional hours on a regular basis
  • Travel to in-home and community settings and transport clients using personal vehicle
  • Respond by phone or in person to emergencies as needed
  • Is available for crisis support to clients 24/7 when therapist is unavailable
  • Knowledgeable of and acts in accordance with Ethical and Professional standards as established by organizations outside of Hillsides
  • Attend and participate in program and Agency-wide meetings, including staff in-service, individual supervision, group supervision, team meetings, and trainings
  • Other duties as required


  • Bachelors Degree plus 1 years experience in a relevant mental health setting, OR 3 years experience in a relevant mental health setting
  • Bilingual in Spanish Required
  • Valid California driver's license, driving record and personal vehicle insurance acceptable to Hillsides' insurance carrier


Hillsides practices Trauma Informed Care (TIC) principles which recognizes the signs, symptoms, and widespread impact of trauma; Employees are asked to comprehensively integrate knowledge of Trauma Informed Care into policies, procedures, and practices with the goal to prevent re-traumatization which promotes healing of families, youth, individuals, and communities.

Seat 940