Program Manager, Peer Resource Center (Pasadena)

Who We Are:

We are a premier provider dedicated to healing children and young adults, strengthening families, and transforming communities through quality, comprehensive services and advocacy. We envision a world in which children and young adults, families, and communities are able to heal, grow, and thrive.

Job Type: Full-time, Exempt opportunity with flexible scheduling.

4/10 Work Schedule: Tuesday through Friday

Starting Salary Range: $76,915 - $86,000 per year (based on experience)

What We Offer:

An outstanding benefits package and numerous opportunities for career growth and advancement within our organization!

  • AI-assisted note-taking to streamline documentation and enhance focus on client care
  • This role is eligible for Public Service Loan Forgiveness (PSLF)
  • 13 Paid Holidays per year, including Cesar Chavez & Juneteenth
  • Earn up to 22 days of PTO
  • 401(k) with no wait period and no vesting schedule
  • 401(k) matching up to 4%
  • Medical insurance offering 3 HMO with Kaiser and Health Net, and also a PPO Plan
  • The Difference Card- Employer-funded benefit that works alongside an employee's health insurance plan to help offset out-of-pocket costs like copays, deductibles, and coinsurance.
  • Dental insurance both HMO & PPO options, with 100% employer paid for HMO employee only coverage plan
  • Vision insurance offers 100% employer-paid vision plan through EyeMed for you and your entire family
  • Life and AD&D insurance 100% employer paid up to two times the annual salary
  • Long Term Disability
  • Flexible Spending Account for Medical and Dependent Care
  • Employee Assistance Program

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

The essential functions include:

  • Supervise (individual and group) Interns, Peer Partners. Youth Advocates and Outreach Specialists. Provide clinical supervision coverage to therapists and clinical interns, as needed.
  • Responsible for ensuring adequate staff coverage at the Peer Resource Center (PRC), overseeing day-to-day operations including facilitation and oversight of service referrals, scheduled activities, meals, donations, volunteers, purchasing and tracking of hygiene and clothing supplies.
  • Responsible for hiring, termination, orientation, training and regular on-going supervision of staff.
  • Communicate and coordinate services with other agencies, The City of Pasadena, Los Angeles County, and all other providers of TAY services.
  • Develop and maintain written PRC operational procedures.
  • Participate in annual program budget planning and implementation.
  • Respond to program development needs and requests regarding TAY services.
  • Oversee and manage all contract requirements for PRC funding sources including chart reviews, audits, budget adherence, and meetings with funders on and off site.
  • Ensure notes and data are entered accurately and timely on HMIS (Homeless Management Information System).
  • Oversee and ensure the success of staff meeting agency productivity expectations and data entry into the PRC PowerApp.
  • Compile and manage PRC data from PowerApp, HMIS and Housing Referral requests and provide accurate data to funders and supervisors.
  • Attend and participate in all Youth Moving On and Family Resource Centers meetings, including staff, in-service, supervisory meetings, training seminars, COA related committees, task force groups, and community meetings.
  • Available On-Call for the Crisis Manager to provide 24-hour LPS and crisis support as needed. This will include managing the crisis phone and responding to crises in the field as needed.
  • Complete LPS (5585, 5150) hold application when needed.
  • Engage and lead program staff in crisis de-escalation and risk assessments at the PRC.
  • Meet agency productivity standard for supervisors, as needed.
  • Lead the coordination and planning of community events including holiday and special events, summer BBQ's and cultural events for clients, family members, and community members.
  • Advocate and spread awareness of PRC services within the community through presentations and outreach efforts to potential funders, government and non-profit agencies.
  • Maintain a required on-site work schedule that includes working until 8:00 p.m. on Tuesdays and Thursdays and until 6:00 p.m. on all other weekdays, with an optional 4/10 alternative schedule based on program needs.
  • Provide full in-person leadership and oversight by being physically present on-site 100% of the time, ensuring effective program operations, staff supervision, and client support
  • Other duties as required

EDUCATION, EXPERIENCE & CERTIFICATES

  • Clinical Master's degree required (MSW, MFT, PsyD)
  • Clinical License preferred (LCSW, LMFT, LPCC)
  • Experience working with the TAY population and the unhoused population preferred.
  • Bilingual in Spanish preferred.
  • Demonstrated ability to work effectively with a range of both clients and staff from diverse ethnic and cultural backgrounds.
  • Valid California driver's license, driving record and personal vehicle insurance acceptable to Hillsides' insurance carrier.

Hillsides is an Equal Opportunity Employer