Who We Are:

We are a premier provider dedicated to healing children and young adults, strengthening families, and transforming communities through quality, comprehensive services and advocacy. We envision a world in which children and young adults, families, and communities are able to heal, grow, and thrive.

Job Type: Full-Time, Non-exempt Opportunity

Starting Salary Range: $18.64 - $23.37 per hour (based on experience and/or bilingual status)

What We Offer:

An outstanding benefits package and numerous opportunities for career growth and advancement within our organization!

• 13 Paid Holidays per year including Juneteenth
• Earn up to 16 days of paid vacation time, plus 50 hours of paid sick leave annually.
• 401(k) with no wait period and no vesting schedule
• 401(k) matching up to 4%
• Medical insurance offering 3 HMO with Kaiser and Health Net, and also a PPO Plan
• The Difference Card- Employer-funded benefit that works alongside an employee's health insurance plan to help offset out-of-pocket costs like copays, deductibles, and coinsurance.
• Dental insurance both HMO & PPO options, with 100% employer paid for HMO employee only coverage plan
• Vision insurance offers 100% employer-paid vision plan through EyeMed for you and your entire family
• Life and AD&D insurance 100% employer paid up to two times the annual salary
• Long Term Disability
• Flexible Spending Account for Medical and Dependent Care
• Employee Assistance Program
• This role is eligible for Public Service Loan Forgiveness (PSLF)

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

The essential functions include:

• Receive incoming telephone calls, respond to routine inquiries, and refer callers to appropriate personnel as needed
• Greet and assist consumers, walk-in referrals, staff, and visitors with questions related to internal and external services and with any other inquiries
• Manage on-site psychiatrist appointments for assigned programs
• Enter and maintain accurate data in the electronic health record (HER) system, internal and external client management systems, and web-based programs related to medication support services
• Coordinate day-to-day office operations between departments, program staff, and the broader office team
• Maintain records, files, forms, and office documents, including correspondence, invoices, reports, and data sheets
• Arrange meetings, manage calendars, and coordinate other program-related gatherings.
• Handle daily incoming and outgoing mail distribution
• Gather, organize, and maintain information needed for audits, reports, and program documentation
• Order, receive, stock, and distribute office supplies and ensure Financial Services forms remain available to staff
• Provide clerical and procedural support to program staff as needed.
• Collect data, create reports, track trends, and communicate relevant program information to program managers and outside agencies
• Expedite incoming referrals to support compliance with program contract timelines.
• Assist with the coordination of specialized services and resources for program clients in collaboration with program managers
• Coordinate with outside organizations and governing agencies to resolve issues related to enrollment, paperwork, billing, and program administration
• Verify Medi-Cal eligibility, Single Fixed Point of Responsibility, episodes, and client information
• Monitor and track documentation standards and timelines consistent with program, agency, and contractual requirements
• Manage Flex Funds/ Petty Cash in coordination with program staff, payroll, and relevant outside agencies
• Attend trainings, All Staff meetings, Council on Accreditation meetings, and Department of Mental Health meetings as required
• Track, review, and monitor budget information related to program funding.
• Provide coverage for other Administrative Assistants at other sites as needed.
• Work evening hours as requested
• Other duties as required

EDUCATION, EXPERIENCE & CERTIFICATES

• Minimum High School Diploma, Associate of Arts degree preferred
• 2 years administrative assistant experience
• Bilingual in Spanish required
• Experience with Department for Mental Health programs preferred
• Ability to communicate effectively and professionally with adjunct service providers including Department of Mental Health, subcontractors, therapists, case managers/mental health rehab specialists
• Valid California drivers license, driving record and personal vehicle insurance acceptable to Hillsides' insurance carrier

TRAUMA INFORMED CARE (TIC)

Hillsides practices Trauma Informed Care (TIC) principles which recognizes the signs, symptoms, and widespread impact of trauma; Employees are asked to comprehensively integrate knowledge of Trauma Informed Care into policies, procedures, and practices with the goal to prevent re-traumatization which promotes healing of families, youth, individuals, and communities.

Hillsides is an Equal Opportunity Employer

We welcome applicants from all backgrounds and do not discriminate based on any legally protected characteristic, including race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, disability, medical condition, age, veteran or military status, or marital status, in accordance with applicable federal, state, and local laws. We are committed to providing reasonable accommodation(s) for individuals with disabilities throughout the application and employment process.