Who We Are:

We are a premier provider dedicated to healing children and young adults, strengthening families, and transforming communities through quality comprehensive services and advocacy. We envision a world in which children and young adults, families, and communities are able to heal, grow, and thrive.

Job Type: Full-time, Non-exempt Opportunity
Starting Salary Range: $20.14 - $24.00 per hour (based on bilingual status and/or experience) 

What We Offer:

An outstanding benefits package and numerous opportunities for career growth and advancement within our organization.

• Bilingual stipend of $2,000-$4,000 for application positions.
• 13 Paid Holiday per year including Cesar Chavez & Juneteenth, earn up to 22 days of PTO
• Flexible work schedule 4/10 with 3 days off
• This role is eligible for Public Service Loan Forgiveness (PSLF)
• Medical insurance offering 3 HMO with Kaiser and Health Net, and also a PPO Plan
• Dental insurance both HMO & PPO options, with 100% employer paid for HMO employee only coverage plan
• Life and AD&D insurance 100% employer paid up to two times the annual salary
• Long Term Disability
• Flexible Spending Account for Medical and Dependent Care
• 401k Plan: Hillsides offers a standard 401k plan with employer match with bi-level matching up to 5%; eligibility for enrollment in this plan is upon the date of hire.
• Employee Assistance Program

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

The essential functions include:

• Complete Service Desk IT tickets according to Service Level Agreements
• Break down and setup desktops/laptops/docking stations/phones
• Setup and configure new equipment for staff
• Install/replace peripherals such as monitors, printers, keyboards and mice
• Troubleshooting software and configuration issues with Microsoft Office 365 applications
• Troubleshoot network connectivity via LAN and Wifi
• Responsible for technical setup and support for meeting rooms at various locations
• Troubleshoot hardware issues with laptops, phones, docking stations and other peripherals
• Responsible for on-site or remote end-user technical assistance with all operating systems, application software, and hardware
• Assist with inventory for the IT department
• Adhere to all policies and procedures covered in IT operations and HIPAA manuals
• Identify employee training needs
• Interact face-to-face or remotely with employees
• Generate technical reports, memoranda and instructional materials for end-users
• Deliver end-user training
• Assist with ongoing IT projects
• Attend IT meetings as scheduled
• Other duties as required

EDUCATION, EXPERIENCE & CERTIFICATES

• Minimum2 years work experience in helpdesk or technology support role
• Experience with Microsoft 365 Applications & basic network troubleshooting
• Ability to function as a member of a team
• Ability to repair computer & technology issues through previous knowledge or on the spot research
• Valid California drivers license, driving record and personal vehicle insurance acceptable to Hillsides' insurance carrier

TRAUMA INFORMED CARE (TIC)

Hillsides practices Trauma Informed Care (TIC) principles which recognizes the signs, symptoms, and widespread impact of trauma; Employees are asked to comprehensively integrate knowledge of Trauma Informed Care into policies, procedures, and practices with the goal to prevent re-traumatization which promotes healing of families, youth, individuals, and communities.

Seat 287