Wraparound Program Manager (622)


In exchange for your skill and experience, Hillsides offers an excellent benefits package, which includes:

  • This role is eligible for Public Service Loan Forgiveness (PSLF)
  • Competitive salary
  • Medical insurance with a $20 premium per paycheck for employee only coverage plan
  • Dental insurance 100% employer paid for HMO employee only coverage plan
  • Life and AD&D insurance 100% employer paid up to two times the annual salary
  • Flexible Spending Account with $500 roll-over limit
  • 401(k), no wait period to enroll
  • 12 paid holidays per year and generous paid time off policy accruing up to 22 days off annually
  • Bilingual stipend of $2,000 or $4,000 for applicable positions
  • Robust training opportunities: Shared Core Practice Model & Trauma Informed Care


The essential functions include:

  • Oversee and coordinate Wraparound service delivery under the direction of the Wraparound Director
  • Provide staff with weekly individual team supervision and individual supervision for Facilitators and Therapists which includes all personnel functions, including assurance that HR related documents are up to date at all times
  • Provide All Teams Group Supervision and Staff meeting twice a month aimed at morale building and continuous training on the Shared Core Practice model. Additional agenda items include: promoting trauma informed care and general and administrative updates
  • As needed, provide field based supervision to teams or individuals who require assistance and real time feedback in their work with the families of Wraparound.
  • Close monitoring of program and individual productivity targets to compliance with the statement of work and meets revenue targets
  • Ensure documentation and reporting meets the contract and organization's standards of clinical and Wraparound fidelity, accuracy and timeliness
  • Practices consistent with agency's expectations around child abuse/neglect reporting, HIPAA and ethical and professional standards
  • Assist the director of Wraparound in the financial oversight and monitoring of Wraparound program budgets.  This requires foundational and operational knowledge of the program's income statements and board approved budget
  • Attend meetings with Wraparound County Liaisons and act as the primary liaison to county staff within their specific service area(s). This is a shared responsibility with other Wraparound leadership
  • Responsible for intra-agency collaboration and utilization review with support services departments overseeing quality assurance, outcome reporting, billing and utilization and finance
  • Interact with the community including the provider network to assist in resource allocation and in establishing informal and formal supports for the family
  • Attend leadership forums and steering committees as needed
  • Be on call 24/7  by phone to provide support and resources to staff
  • Obtain LPS certification and be available to rotate on the LPS schedule as needed
  • Provide coverage for direct services when needed
  • Other duties as required


Communication Skills and Abilities:

  • Ability to effectively present information and respond to questions from clients,  office personnel, other employees and the general public
  • Ability to read, analyze and interpret manuals and office documents

  Mental/Interpersonal Skills and Abilities:

  • Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions
  • Ability to work independently and with others - including other employees, clients and members of the public -- in face-to-face and telephonic contexts
  • Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
  • Ability to be flexible and adapt to changing work demands
  • Maintain high level of concentration and attention to detail for extended periods of time
  • Ability to respond effectively to sensitive inquiries or complaints
  • Maintain a high level of ethical and professional standards in accordance with agency and community policy

Physical Skills and Abilities:

  • Ability to talk or hear in order to give and receive information and instructions
  • Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
  • Ability to reach with hands and arms
  • Ability to use computer keyboard up to 50% of the day
  • Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
  • Lift and/or move up to 30 pounds

Equipment and Computer Software Skills and Abilities:

  • Computer literate (working knowledge of Office 365 suite) and data/electronic records program currently in use or willingness to learn the agency's preferred use of technology and applications to aid in the overall delivery of services and work force management.
  • Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required


  • Use of your personal vehicle is necessary to travel to off-site meetings. You will be responsible for keeping a mileage records and submitting it to your supervisor for reimbursement. Proof of current liability insurance on your personal vehicle must be provided at time of employment and when it is renewed.


  • Regularly work indoors in a variety of environments
  • Potential exposure to blood borne pathogens


  • Master's degree in a mental health field from a nationally recognized accredited school or program offering a degree in mental health service delivery, or relevant health care field, plus at least 3 years experience in an appropriate and relevant setting
  • Clinical license for 2 years is highly preferred. The clinical license must be either a Licensed Marriage and Family Therapist or a Licensed Clinical Social Worker and issued by California's Board of Behavioral Sciences. The clinical license must remain active and in good standing throughout the course of employment.
  • Experience working with DMH and DCFS programs. Knowledge of mental health billing and Medi-Cal regulations on documentation and quality assurance
  • Strong understanding of clinical issues and capacity to manage high risk situations in a manner that is trauma informed and consistent with the organization's practice of care.
  • 2-4 years relevant experience with supervising direct care staff highly desirable
  • Valid California driver's license, driving record and personal vehicle insurance acceptable to Hillsides' insurance carrier


This position performs tasks that may involve exposure to blood, body fluids, or tissues.  All Hillsides employees are offered the opportunity to receive the Hepatitis B vaccination series.

Hillsides is an Equal Opportunity Employer