Crisis Program Manager (692)


In exchange for your skill and experience, Hillsides offers an excellent benefits package, which includes:

  • This role is eligible for Public Service Loan Forgiveness (PSLF)
  • Competitive salary 
  • Medical insurance with a $20 premium per paycheck for employee only coverage plan 
  • Dental insurance 100% employer paid for HMO employee only coverage plan 
  • Life and AD&D insurance 100% employer paid up to two times the annual salary
  • Flexible Spending Account with $500 roll-over limit 
  • 401(k) with no wait period, 5% employer match cap and no vesting schedule 
  • 12 paid holidays per year and generous paid time off policy accruing up to 22 days off annually 
  • Bilingual stipend of $2,000 or $4,000 for applicable positions 
  • Robust training opportunities: Shared Core Practice Model & Trauma Informed Care


The Essential Functions Include:

  • Oversee crisis clinicians, crisis specialists, and others as indicated
  • Oversee personnel and training compliance for direct reports including recruitment, monitoring job performances and providing routine individual and group clinical supervision
  • Provide clinical leadership in all team meetings
  • Provide on-call crisis support on a rotating basis via phone consultation and/or in person after hours
  • Ensure compliance with all critical event reporting for the LACDMH Safety Intelligence system
  • Support with clinical remarks for iTrack Serious Incident Reporting as needed
  • Facilitate timely staff debriefings following restraint and seclusions
  • Facilitate weekly treatment team meetings using the trauma framework for high risk clients
  • Oversee crisis intervention documentation for all team members, including timely and thorough completion of risk assessment, progress notes, safety plans, and other documentation as necessary
  • Attend county meetings on specific clinical needs as identified
  • Provide additional training to new clinical staff
  • Attend all required meetings and support program and policy development as needed.
  • Other duties as required


Communication Skills and Abilities:

  • Ability to effectively present information and respond to questions from clients,  office personnel, other employees and the general public
  • Ability to read, analyze and interpret manuals and office documents
  • Ability to speak a language other than English a plus

 Mental/Interpersonal Skills and Abilities:

  • Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions
  • Ability to work independently and with others - including other employees, clients and members of the public -- in face-to-face and telephonic contexts
  • Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
  • Ability to be flexible and adapt to changing work demands
  • Maintain high level of concentration and attention to detail for extended periods of time
  • Ability to respond effectively to sensitive inquiries or complaints
  • Maintain a high level of ethical and professional standards in accordance with agency and community policy

Physical Skills and Abilities:

  • Ability to talk or hear in order to give and receive information and instructions
  • Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
  • Ability to reach with hands and arms
  • Ability to use computer keyboard up to 50% of the day
  • Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
  • Lift and/or move up to 25 pounds

Equipment and Computer Software Skills and Abilities:

  • Computer literate (basic working knowledge of Microsoft WORD, Excel, and Outlook) and data/electronic records program in use
  • Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required


  • None


  • Regularly work indoors or outdoors in a variety of environments
  • Potential exposure to blood borne pathogens


  • Master's Degree in related field required
  • Licensed 2 years required
  • Experience providing clinical supervision preferred
  • Knowledge of and acts in accordance with all prevailing governmental laws and regulations regarding the provision of mental health services, including confidentiality and limits thereof, the reporting of child abuse/neglect, and related regulations
  • Knowledgeable of and acts in accordance with Ethical and Professional Standards established by appropriate professional organizations, whether or not the individual is a member of any such organization
  • Valid California driver's license, driving record and personal vehicle insurance acceptable to Hillsides'  insurance carrier

Hillsides is an Equal Opportunity Employer