Intake Program Manager

Intake Program Manager 

Hillsides is dedicated to healing children and young adults, strengthening families, and transforming communities through quality comprehensive services and advocacy. 

In exchange for your skill and experience, Hillsides offers an excellent benefits package, which includes:

  • Competitive salary
  • Medical insurance  with a $10 premium per paycheck for employee only coverage plan
  • Dental insurance 100% employer paid for HMO employee only coverage plan
  • Life and AD&D insurance 100% employer paid up to two times the annual salary
  • Flexible Spending Account with $500 roll-over limit
  • 401 k with no wait period, 5% employer match cap and no vesting schedule
  • 12 paid holidays per year and generous paid time off policy accruing up to 22 days off annually
  • Bilingual stipend of $2,000 or $4,000 for applicable positions
  • Sign-On bonus of $4,000 for Therapist and Social Workers


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

The essential functions include:

  • Manage and coordinate all new referrals requesting services through Hillsides
  • Supervise intake staff, contractors and clinical staff rotating within the intake department. This includes review and approval of initial assessments and all intake paperwork
  • Respond promptly and professionally to all intake inquiries
  • Review and screen intake packets, and gather additional information from DCFS, DMH, Office of Probation, family members, foster parents, schools and others when necessary  in establishing eligibility
  • Conduct tours of the agency as needed
  • Establish and maintain a positive relationship with referral agencies
  • Conduct in person or telephone interviews to assess matching of referrals with potential residential clients, caregivers or associated stakeholders
  • Conduct in-depth risk assessment for high risk behaviors to determine eligibility and level of service for the coordination of care with the receiving treatment team
  • Collaborate with leadership across divisions in the coordination of care for the newly matched resident or enrolled community client.
  • Develop an initial assessment for residential clients with input from the placing agency and/or family members highlighting areas of loss and trauma
  • Conduct and complete initial child/adolescent mental health assessment within 14 days of enrollment for newly enrolled community clients, including agency intake paperwork
  • Conduct assessments at off site locations including satellite sites across Los Angeles County
  • Able to work afternoons and evenings to meet the scheduling needs of clients and their families.
  • Participate in inter-agency meetings to support department and division initiatives
  • Maintain agency information related to program and financial capacity, eligibility regulations and documentation standards that correspond to each behavioral health contract/program
  • Maintain licensure and LPS designation throughout course of employment as the Intake Program Manager
  • Rotate on LPS schedule
  • Assist in collecting and transmitting data for SRTS, current vacancies, and Group Home Utilization Report to Intake Worker
  • Maintain reports including data entry into agency integrated systems to assist in tracking, compliance and record keeping.
  • Other duties as required


Communication Skills and Abilities:

  • Ability to effectively present information and respond to questions from clients,  office personnel, other employees and the general public
  • Ability to read, analyze and interpret manual and office documents
  • Fluency in Spanish is preferred

  Mental/Interpersonal Skills and Abilities:

  • Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions
  • Ability to work independently and with others - including other employees, clients and members of the public -- in face-to-face and telephonic contexts
  • Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
  • Ability to be flexible and adapt to changing work demands
  • Maintain high level of concentration and attention to detail for extended periods of time
  • Ability to respond effectively to sensitive inquiries or complaints
  • Maintain a high level of ethical and professional standards in accordance with agency and community policy

Physical Skills and Abilities:

  • Ability to talk or hear in order to give and receive information and instructions
  • Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
  • Ability to reach with hands and arms
  • Ability to use computer keyboard up to 50% of the day
  • Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
  • Lift and/or move up to 25 pounds

Equipment and Computer Software Skills and Abilities:

  • Computer literate (basic working knowledge of Microsoft WORD, Excel, and Outlook) and data/electronic records program in use
  • Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required


  • Regularly work indoors in a variety of environments
  • Potential exposure to blood borne pathogens


  • Licensed as an MSW or MFT and 3 years experience in residential and community mental health settings is required
  • Bilingual is Spanish preferred
  • Valid California driver's license, driving record and personal vehicle insurance acceptable to Hillsides' insurance carrier

Hillsides is an Equal Opportunity Employer