Intake Program Manager (570)


In exchange for your skill and experience, Hillsides offers an excellent benefits package, which includes:

  • This role is eligible for Public Service Loan Forgiveness (PSLF)
  • Competitive salary 
  • Medical insurance with a $20 premium per paycheck for employee only coverage plan 
  • Dental insurance 100% employer paid for HMO employee only coverage plan 
  • Life and AD&D insurance 100% employer paid up to two times the annual salary
  • Flexible Spending Account with $500 roll-over limit 
  • 401(k) with no wait period, 5% employer match cap and no vesting schedule 
  • 12 paid holidays per year and generous paid time off policy accruing up to 22 days off annually 
  • Bilingual stipend of $2,000 or $4,000 for applicable positions 
  • Robust training opportunities: Shared Core Practice Model & Trauma Informed Care


The Essential Functions Include:

  • Manage and coordinate all new referrals requesting services through Hillsides Community and Campus Based sites.
  • Supervise intake staff, contractors and clinical staff rotating within the intake department. This includes oversight of all personnel  function, including assurance that licenses, car insurance and all other HR related requirements are up to date.
  • Oversight of all intake paperwork produced within the Intake Department including the review and approval of initial assessments.
  • Maintain agency information related to program and financial capacity, eligibility regulations and documentation standards that correspond to each behavioral health contract/program.
  • Demonstrate knowledge of current utilization trends within the organization using data reports through the electronic health records system or dashboard applications.
  • Evening hours are required.
  • Respond promptly and professionally to all intake inquiries and ensuring that the intake department supervisees practice excellent customer service.
  • Review and screen intake packets, and gather additional information from DCFS, DMH, Office of Probation, family members, foster parents, schools and others when necessary in establishing eligibility
  • Conduct tours of the agency as needed
  • Conduct in-depth risk assessment for high risk behaviors to determine eligibility and level of service for the coordination of care with the receiving treatment team
  • Collaborate with leadership across divisions in the coordination of care for the newly matched resident or enrolled community client.
  • Conduct and complete at minimum, one initial child/adolescent mental health assessment within 7 days of enrollment for newly enrolled community clients, including agency intake paperwork. Assessments may be conducted at various satellite sites.
  • Responsible to coordinate and attend outreach events with intake staff and maintain the centralization of this process.
  • Ability to work afternoons and evenings to meet the scheduling needs of clients and their families as needed.
  • Participate in inter-agency meetings to support department and division initiatives
  • Attend intra-agency, county meetings as needed
  • Maintain licensure and LPS designation throughout course of employment as the Intake Program Manager and rotate on the LPS schedule
  • Assist in collecting and transmitting data for SRTS, current vacancies, and Occupancy Report to Intake Coordinator.
  • Maintain reports including data entry into agency-integrated systems to assist in tracking, compliance and record keeping.
  • Other duties as required


Communication Skills and Abilities:

  • Ability to effectively present information and respond to questions from clients, office personnel, other employees and the general public
  • Ability to read, analyze and interpret manual and office documents
  • Fluency in Spanish is preferred

Mental/Interpersonal Skills and Abilities:

  • Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions
  • Ability to work independently and with others–including other employees, clients and members of the public—in face-to-face and telephonic contexts
  • Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
  • Ability to be flexible and adapt to changing work demands
  • Maintain high level of concentration and attention to detail for extended periods of time
  • Ability to respond effectively to sensitive inquiries or complaints
  • Maintain a high level of ethical and professional standards in accordance with agency and community policy
Physical Skills and Abilities:

  • Ability to talk or hear in order to give and receive information and instructions
  • Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
  • Ability to reach with hands and arms
  • Ability to use computer keyboard up to 50% of the day
  • Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
  • Lift and/or move up to 25 pounds
Equipment and Computer Software Skills and Abilities:

  • Computer literate (basic working knowledge of Microsoft WORD, Excel, and Outlook) and data/electronic records program in use
  • Able to use telephone, office copier, calculator, computer printer and scanner, or other equipment as required
  • Regularly work indoors in a variety of environments
  • Potential exposure to blood borne pathogens
  • Valid California driver's license, driving record and personal vehicle insurance acceptable to Hillsides' insurance carrier


  • Regularly work indoors and outdoors in a variety of environments
  • Potential exposure to blood borne pathogens


  • Licensed as an MSW or MFT and 3 years' experience in residential or community mental health settings is Required
  • Maintain licensure and preferably, 2 years post licensure.
  • Bilingual Spanish preferred
  • Knowledge of community resources and networking skills
  • Valid California driver's license, driving record and personal vehicle insurance acceptable to Hillsides' insurance carrier

OSHA Category

This position performs tasks that may involve exposure to blood, body fluids, or tissues. All Hillsides employees are offered the opportunity to receive the Hepatitis B vaccination series.

Hillsides is an Equal Opportunity Employer